The following terms of trade (“Terms”) govern all supplies from YW Hospitality Limited trading as Essence Catering (the “Caterer”) to you (the “Client”).
1.1. All prices are quoted inclusive of Goods and Services Tax (“GST”) unless otherwise stated at the applicable rate at the time of supply. A GST invoice will be issued upon the completion of the supply.
1.2. Quotation prices are valid for 30 days from date of issue, after which are subject to change at any time without notice.
1.3. Delivery fees may apply subject to location of supply.
2. Confirmation of number of attendees:
2.1. The “Guaranteed Attendance” at the event must be communicated in writing no less than SEVEN (7) working days (not counting Saturdays, Sundays and public holidays) prior to the Event. Should there be any changes to either the Guaranteed Attendance or any other matter, the caterer must be notified no less than THREE (3) working days (not counting Saturdays, Sundays and public holidays) prior to the Event. Final charges will be based on the Guaranteed Attendance.
2.2. An event is confirmed for the client based on Minimum guarantee attendance as communicated by the Caterer for each event. The final invoice will be charged on whichever is the greater of the Minimum or the last communicated Guaranteed Attendance number.
3.1. A deposit, estimated approximately on 25% of the quotation, is required to contract the caterer for the event upon confirmation of the event booking and engaging in our services in writing. The deposit can be paid anytime leading up to the event but is due no later than 30 calendar days prior to the event.
3.2. If your booking is during our high season (1st December – 31st March) where demand is high, especially for Saturdays, a non-refundable date deposit of the sum of $300.00 is required in order to secure the date for the caterer. This amount can be included in the 25% deposit amount stated above but is not eligible for refund under the following cancellation policy.
4. Terms of payment:
4.1. The final invoice, minus the deposit, must be paid in FULL on or within SEVEN (7) business days after the event. (Unless arrangements have been made with approved businesses.)
4.2. Any added costs due to higher than minimum guaranteed guest counts, extra costs, loss or breakages to rented equipment, extra services or additional duration of services will be added to the final invoice.
5. Changes and cancellation:
5.1. The client shall, on a timely basis, notify the caterer of any changes to the guaranteed attendance or other requirements for the event. All changes are subject to availability, and all agreed upon changes must be confirmed by both parties in writing prior to the event.
5.2. Should the client cancel the event within the below timeframes prior to the event, the following cancellation fees will apply.
5.3. In the case of a cancellation, the deposit paid by the client will be applied against the cancellation fee and the remainder returned to the client, less any application date deposit.
Less than 7 calendar days
100% of deposit paid inclusive of the date deposit.
Between 7 to 30 calendar days
50% of deposit paid inclusive of the date deposit.
More than 30 calendar days
20% of deposit will be retained to cover costs incurred in making necessary arrangements and the remainder of deposit will be refunded less the amount of date deposit (if applicable).